What Can Be Returned:
All products, except software, are returnable IF the product is in the same condition as when purchased. This includes the product packaging.
Note: We will accept only UNOPENED software products that are in their original packaging. Downloadable products may not be returned under any
circumstances.When Do Items Need To Be Returned By:
Within 14 calendar days of the receipt of the product.How Do Customers Return Items:
Contact us, via email at customer.service at splitcut dot com
or by telephone at (800) 227-8111, to obtain a Return Material Authorization
(RMA). Please include in the email your order number, name, address, telephone number, item number(s) and description(s), and a note about why your returning the item(s).Where Do Items Need To Be Returned To:
After obtaining a Return Material Authorization
(RMA), products can be returned to:Split Cut2219 W. Olive Ave., # 225
Burbank, CA 91506
Note: Please include the RMA # on your shipping label.
Shipping For Returns:
Customer is responsible for shipping charges for returns.
Credit For Returns:
Your credit card will be refunded once the item is inspected and received LESS our 15% restocking fee.
Product Packing Materials:
The product’s packing material must be in same condition as when received.